At Tabsol, we’re here to assist you with any questions or concerns you may have. Below, you’ll find all the ways to get in touch with us and find answers to common inquiries.
1. Contact Us
Phone Support:
Call us at +972523202625. Our customer support team is available Monday to Friday, 9:00 AM to 5:00 PM (AEST).
Email Support:
Send us an email at contact@tabsol.shop, and we’ll respond within 24-48 hours.
Physical Address:
You can also visit us or send mail to our office at: 13 Castlereagh St, Penrith NSW 2750, Australia
2. Frequently Asked Questions (FAQs)
Ordering
How do I place an order? You can place an order by browsing our products, adding them to your cart, and proceeding to checkout. Follow the prompts to enter your shipping and payment information.
Can I cancel or modify my order after it’s been placed? If your order hasn’t been shipped yet, you may be able to cancel or modify it. Please contact us as soon as possible at contact@tabsol.shop or call us at +972523202625.
Shipping
How long will it take for my order to arrive? Shipping times vary depending on your location and the shipping method selected. For more details, please refer to our Shipping Information page.
How can I track my order? Once your order has shipped, you’ll receive a tracking number via email. You can use this number to track your package on our website or the carrier’s website.
Returns and Refunds
What is your return policy? We accept returns within 30 days of purchase. Items must be in their original condition and packaging. For more information, visit our Refund and Returns Policy page.
How do I return an item? To initiate a return, please contact us at contact@tabsol.shop with your order number and reason for the return. We’ll provide you with return instructions.
Products
Do you offer product warranties? Yes, many of our products come with a manufacturer’s warranty. Please refer to the product page or contact us for specific warranty information.
Can I request a product that’s out of stock? If a product is out of stock, you can sign up for a restock notification on the product page, and we’ll email you when it’s available again.
3. Live Chat Support
Live Chat Hours: Our live chat is available Monday to Friday from 9:00 AM to 5:00 PM (AEST). To start a chat, click the chat icon at the bottom right corner of the website.
4. Help Articles and Guides
Explore our collection of help articles and guides to find answers to common questions and detailed instructions on using our products:
How to Place an Order Step-by-step guide on how to place an order on our website.
Payment Methods Information on the different payment methods we accept.
Shipping Options Detailed explanation of our domestic and international shipping options.
Returns Process A guide on how to return items and what to expect.
5. Technical Support
If you’re experiencing technical issues with our website or need assistance with our products, our technical support team is here to help:
Website Issues: If you encounter any issues while using our website, please report them to contact@tabsol.shop, and our team will assist you.
Product Support: For technical support regarding our products, please refer to the user manuals or contact our support team at +972523202625.
6. Customer Feedback
We value your feedback! If you have any suggestions, comments, or concerns about our products or services, please let us know. Your input helps us improve and provide better service to all our customers.
Feedback Form: Fill out our online feedback form here to share your thoughts.
